FlexCare Extended Warranty Service Plan
FlexCare Extended Warranty Service Plan for aircraft equipped with EXP5000, EX5000, EX500 and EMax products:
Avidyne’s FlexCare Extended Warranty Service Plan is designed to offer owners of certain Avidyne products a high level of support over the life of their aircraft. The FlexCare Extended Warranty Service Plan coverage period begins when your original new product warranty expires and offers the same great benefits and services provided in Avidyne’s original new product warranty. Owners have the choice of purchasing one, two or three year FlexCare Extended Warranty Service Plans.
FlexCare Extended Warranty Service Plan Summary:
| Benefit |
Coverage |
| Platinum Advanced Exchange¹ |
- Only Avidyne MFD and PFD products under New Product Warranty or FlexCare Extended Warranty Service Plan are eligible for Platinum Advance Exchange and Platinum Exchange service
- Coverage of reasonable dealer removal, installation and calibration costs²
- Shipping replacement product prior to Avidyne’s receipt of returned product²
|
| Platinum Exchange¹ |
- Only Avidyne MFD and PFD products under New Product Warranty or FlexCare Extended Warranty Service Plan are eligible for Platinum Advance Exchange and Platinum Exchange service
- Coverage of reasonable dealer removal, installation and calibration costs²
- Shipping replacement product after Avidyne’s receipt of returned product
- Shipping of both inbound and outbound product is paid for by Avidyne
|
| Bezel and Glass Restoration Discount |
- $1,100 Replacement of both the bezel and glass hardware for Avidyne product
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¹Platinum Advanced Exchange is subject to inventory availability. Shipping time is dependent on the time of day that Avidyne Technical Support receives the replacement call. Please review Avidyne’s Platinum Service Program document for all Platinum specific details.
² Reasonable shipping, removal, installation and calibration charges are defined in the then current Avidyne Service Pricing Matrix of the Avidyne Distributor Agreement. Shipping cost for Platinum Advance Exchange is not covered under Avidyne’s FlexCare, FLEX, or new product warranty.
FlexCare Extended Warranty Service Plan Summary:
FlexCare Service Plan |
1 Year |
2 Year |
3 Year |
Entegra
3 Display Systems |
$2,100 |
$3,150 |
$4,200 |
Entegra
2 Display Systems |
$1,525 |
$2,290 |
$3,025 |
| EX5000 MFD & EMax™ |
$375 |
$565 |
$750 |
| EX500 MFD |
$375 |
$565 |
$750 |
FlexCare Extended Warranty Service Plan Terms and Conditions:
- Terms and conditions of the original new product warranty continue to apply through the FlexCare Extended Warranty period.
- Terms and conditions of the then current Avidyne Service Pricing Matrix of the Avidyne Distributor Agreement apply to all warranty and non-warranty claims.
- Platinum Advanced Exchange Service is provided only after Avidyne Technical Support has been contacted and reasonable troubleshooting has occurred.
- Platinum Advanced Exchange Service is available only through authorized Avidyne Distributors who are in “good standing” with Avidyne.
- Additional charges may apply for products that have been subject to excessive wear and tear.
- Avidyne will use reasonable efforts to repair and ship products back to the authorized Avidyne Distributor within 10 business days from receipt of product.
- Avidyne will pay for reasonable removal, re-installation and calibration charges when service is performed by an Avidyne authorized service center.
- In the event that we are unable to find anything wrong with your product and determine it to be fully operative, an inspection and recertification fee of $750 (out of warranty) $500 (in warranty) will apply.
- Owners will be notified prior to the FlexCare Extended Warranty Service Plan expiration. The FlexCare Extended Warranty Service Plan will be automatically renewed unless canceled by the Owner.
- The FlexCare Extended Warranty Service Plan cannot be purchased more than 90 days after the original new product warranty expiration date, unless the product has been serviced by Avidyne and the warranty purchased prior to the unit shipping from Avidyne or via approval of special requests through Avidyne. The product covered by the warranty must be in working condition.
- All customers, purchasing the FlexCare Extended Warranty Service Plan, while more than 90 days out of warranty must forego a 30 day grace period. If a unit fails during the 30 day grace period, the customer must pay to have the unit repaired. Avidyne will then start the FlexCare Extended Warranty Service Plan upon shipment of the repaired or exchanged unit.
- The FlexCare Extended Warranty Service Plan is transferable upon notification to Avidyne Technical Support within thirty (30) days of transfer.
- The FlexCare Extended Warranty Service Plan does not provide coverage for hardware upgrades or for the addition of new product features through software upgrades.
- If the Avidyne products covered under the FlexCare Extended Warranty Service Plan are sold outside or apart from of the sale of the aircraft in which they were installed at the time of registration, all warranties and FlexCare Extended Warranty Service Plan are null and void and no reimbursement will be made for the remaining period of the plan.
- Avidyne only provides warranty or FlexCare Extended Warranty Service Plan coverage for Avidyne products sold, installed, serviced, or removed by an authorized Avidyne Distributor.
- The FlexCare Extended Warranty Service Plan does not include hardware upgrades or the addition of new features through software upgrades.
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